A new ED.gov is coming. The transformation is already underway and includes a brand-new look-and-feel and a critical rethinking of how we effectively communicate online. The goal: a digital experience where you can find what you need, discover things you did not know, and leave feeling satisfied.
Step 1: Plan
In the fall of 2019 ED began planning for the
redesign of ED.gov, creating a number of internal Innovation Teams charged to
lead the effort. The teams rewrote web governance policy, created new
standards, and began developing the roadmap for the future. ED also hosted an
open innovation challenge calling for input from across the country to help
shape the design of the new ED.gov. .
Meanwhile, ED has been diligently conducting user
research, consulting with experts, and preparing the requirements for a
modernized ED.gov that will meet the primary tenants of the :
- Accessible – be accessible to individuals with
disabilities in accordance with
- Consistent – have a consistent appearance
- Authoritative – not overlap with or duplicate existing
- Searchable – contain a search function
- Secure – be provided through a secure
- User-centered – be designed around user needs with
- Customizable – provide an option for a more customized
- Mobile-friendly – be functional and usable on mobile
Step 2: Prepare
To consider the modernization of ED.gov a purely
technical challenge would be short-sighted. Truly improving the user experience
for our website visitors requires thorough evaluation of the content we create.
Are we communicating with the American public in the best way possible? We’ve
examined the web analytics and the short answer is, probably not.
One of the biggest problems: it’s been awhile since we’ve cleaned up our content. For nearly 20 years our website has been accumulating content without regular consideration of whether things are still relevant, up-to-date or useful. Now we’re ready to change that. Beginning today, ED will begin to implement new content lifecycle management standards; the new rules for how we maintain content on the web. These new standards are rooted in research and borrowed heavily from industry best practices. Over the next couple of months we will begin to remove content from ED.gov that does not meet these new standards.
Focusing our web content to only include
information that is useful, accurate, and up-to-date will help users better
find what they need. This means you won’t be wasting time wading through
outdated content; and we hope it means your experience with ED.gov becomes a
more positive one.
Step 3: Rebuild
The future for ED.gov is beginning to take shape, but there is still a lot of work to be done. The cleanup activities we start this week are simply the first major milestone on this path toward the goal of rebuilding ED.gov. We appreciate your patience as the work continues on!